Shipping Information
Domestic Shipping
3-5 business days via premium courier. Free shipping on orders over $100.
International Shipping
7-14 business days worldwide. Customs fees may apply.
Complimentary luxury gift wrapping with a personalized message.
Order Processing Timeline
Order Placed
We receive your order and begin processing immediately.
Processing (1-2 business days)
Our team carefully prepares and packages your fragrance.
Shipped
You'll receive an email with your tracking information.
Delivery
Your package arrives safely at your doorstep.
Returns & Exchanges
Important: Due to the nature of our products, we can only accept returns of unopened, unused items in their original packaging within 14 days of delivery.
Return Process
- Contact our customer service to request a return authorization.
- Securely package the item in its original, unopened packaging.
- Include the original invoice inside the package.
- Ship the package to our designated returns center.
Refunds are processed within 5 business days of receiving the return.
Exchange Process
- Follow the same initial steps as the return process.
- Clearly specify the item you wish to receive in exchange.
- We will ship your new item as soon as we receive the original.
For international exchanges, please note that additional shipping fees may apply.
Damaged or Incorrect Items
If your order arrives damaged or is incorrect, please contact us within 48 hours of delivery with photos of the item and packaging at 0770 591 1515.